Terms & Conditions

Who you are buying from

This website is operated by A2Z Universal Enterprises Private Limited, trading as A2Z Himachali Delights, with its registered office at 3221, Dakkri, Chumrawin, Bilaspur, Himachal Pradesh — 174021, India.

We are a licensed food business. Our FSSAI licence number is 10926001000016, and it is printed on every pack.

By placing an order you accept these terms, along with our Shipping, Return & Refund and Privacy policies.

About our products

Our badi is handmade and sun-dried, and our honey is raw, wild and unfiltered. These are natural products: colour, texture, aroma and flavour vary between batches and across seasons. That variation is normal and is not a defect.

Photographs on this site are there to show you what a dish can look like. Serving suggestions are not the contents of the pack. Net weight is as printed on the pack.

Food, not medicine

Our products are foods. Nothing on this website is medical advice, and none of our products is intended to diagnose, treat, cure or prevent any disease. If you have a medical condition or a food allergy, read the pack and consult a doctor before changing your diet.

Raw honey should not be given to infants under one year of age. This is a general safety precaution for all honey, not a defect in ours.

Prices and payment

• All prices are in Indian Rupees and include applicable taxes.
• Delivery charges, where they apply, are shown at checkout before you pay.
• We may change prices at any time, but never after you have paid — the price you were charged is the price of your order.
• Payment is online only, through Razorpay. We do not offer Cash on Delivery.

Orders and acceptance

Placing an order is an offer to buy. A contract is formed when we confirm your payment and accept the order. If an item turns out to be unavailable, or we cannot deliver to your location, we may cancel the order and refund you in full.

We may decline or cancel an order where we reasonably suspect fraud, or where the order appears not to be a genuine consumer purchase.

Delivery, returns and refunds

Delivery is covered by our Shipping Policy. Damaged, wrong or missing items are covered by our Return & Refund Policy. Both form part of these terms.

Our content

The A2Z name and logo, the photography, the recipes and the text on this site belong to us. Please do not reproduce them commercially without asking first. Cooking our recipes at home and telling people about them is, of course, entirely the point.

Liability

We stand behind our products and will put right anything we get wrong, as set out in our Return & Refund Policy. Beyond that, and to the extent permitted by law, our liability for any order is limited to the amount you paid for it.

Nothing in these terms limits any right you have under Indian consumer law that cannot be limited by agreement.

Governing law

These terms are governed by the laws of India, and the courts at Bilaspur, Himachal Pradesh have jurisdiction over any dispute.

Grievance redressal

If something has gone wrong and you are not satisfied with how it was handled, raise it with us directly and we will deal with it. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it, as required under the Consumer Protection (E-Commerce) Rules, 2020.

Write to info@a2zhimachalidelights.com or WhatsApp +91 78761 66768, marking your message "Grievance", and include your Order ID.

Postal address: A2Z Universal Enterprises Private Limited, 3221, Dakkri, Chumrawin, Bilaspur, Himachal Pradesh — 174021, India.