Privacy Policy

The short version

This website has no accounts, no login and no customer database. It sets no cookies, runs no advertising trackers and no analytics. We do not profile you, and we have nothing to sell to anyone else.

The only personal information we ask for is what is needed to deliver a parcel to you.

What we collect, and when

• At checkout — your name, mobile number, email address and delivery address.
• If you message us — whatever you choose to tell us on WhatsApp or by email.
• In your browser — the contents of your basket, stored on your own device so it survives a page reload. It never reaches us, and clearing your browser data removes it.

Why we need it

To pack your order, address the parcel, hand it to a courier, and contact you about it if something needs sorting out. That is all. We do not send marketing email, because we do not run a mailing list.

Payment details never reach us

Payments are handled entirely by Razorpay. Card numbers, UPI IDs, CVVs and bank credentials are entered on Razorpay's own secure window — they do not pass through this website, and we never see or store them.

Your order details — what you bought, your name and your delivery address — are recorded against the payment in Razorpay's system, which is where we read them from to pack your order.

Who else sees your details

• Razorpay, our payment processor, which holds the order and processes the payment.
• The courier company delivering your parcel, which needs your name, address and phone number.
• Nobody else. We do not sell, rent or share personal information for marketing, by anyone, ever.

How long we keep it

Order records are retained for as long as we are required to keep them for tax and accounting purposes under Indian law, and no longer than is useful for handling a complaint or a repeat order.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. WhatsApp +91 78761 66768 or email info@a2zhimachalidelights.com, quoting your Order ID.

We will respond within a reasonable time, and in any case within the period required by law.

Children

This site is not directed at children, and we do not knowingly collect information from anyone under 18. Orders should be placed by an adult.

Changes

If this policy changes, the revised version appears on this page with a new date at the top. We will not reduce your rights without saying so plainly.